Published: 13 January 2020 Author: FINTECH Circle & KAE Payments are increasingly expected to become more or less invisible. Financial processes are becoming more sophisticated and frictionless. With the increasing need for a convenient and speedy customer experience, invisible payments take physical payment methods such as cash, debit and credit cards, and wearables completely out of the equation. Examples of invisible payment systems already exist. Take the Amazon Go stores, for example: customers simply walk out of the store, leaving their mobile device to process the payment automatically. The financial services industry needs to learn from the experience of companies such as Uber and Deliveroo, who have driven the wider application of such payments in order to stay up to date with changing consumer trends. Additionally, as invisible payments continue to take hold, what can financial service providers learn from other innovative businesses?

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