Digital Superpowers

According to a 2015 Capgemini report, 65% of affluent individuals will leave their current wealth management firm if an integrated channel experience is not provided.

Digital Superpowers

According to a 2015 Capgemini report, 65% of affluent individuals will leave their current wealth management firm if an integrated channel experience is not provided.
fintech By FINTECH Books Contributor, Richard Peers Follow: @Peerster While popular culture has defined AI as artificial intelligence, we believe the term augmented intelligence is far more accurate. The combination of machine learning, deep learning technology, bots, and intelligent agents on a powerful cloud computing platform has ushered in a new era of computing that’s defined not so much by what machines can do independently or as human substitutes, but rather by how they can amplify human will and action as tireless auxiliaries in countless arenas. We must recognize this new kind of computing both for what it is and what it is not. AI is not merely a new tool. It’s a radical shift that makes technology what it always should have been—ubiquitous yet invisible and intuitive to use. AI is not about replacing humans. It’s about harnessing humanity’s collective knowledge and experiences to make better decisions and enrich how we understand and relate to each other and our shared world. AI is not about robots. It’s about making life easier with intelligent services that anticipate our needs, organize our environment, and perform time-consuming repetitive tasks, freeing humans to be more creative and productive. While customers are increasingly global and mobile, they expect transparent, intuitive, and consistent service anytime, anywhere. This means today’s leading financial institutions must find ways to better understand their customers and efficiently expand services if they want to be industry leaders tomorrow. According to a 2015 Capgemini report, 65% of affluent individuals will leave their current wealth management firm if an integrated channel experience is not provided. When bots and customer service reps work together to help customers answer their questions, they improve customer experience and loyalty. And because AI scales to meet demand virtually without limit, employees can spend more of their time on higher priority customer interactions, resulting in both cost savings and service quality benefits. If you would like to learn more about Fintech and Insurtech please look at our video courses at FINTECHCircleInstitute.com