Day Two – Money 2020, Copenhagen

Today felt like the conference had gained momentum. With some of the biggest names in finance and technology on the agenda expectations were high for another day at Money 2020.

The main themes were Bank (R)evolution, Entrepreneurship and Investing, Legal and Regulatory,  Mobile Payments and Wallets, New Market Research, Next Gen Retail and Commerce, Processing Open Platforms, and X-Border Disruption.

Along with announcements and case studies Jim McCarthy from Visa shared an exclusive with the audience that they had equity invested in Klarna and then invited CEO Sebastian Siemiatkowski onto the stage to discuss their collaboration.

A strong theme of open banking and API ran through most of the day with speakers from BBVA, HSBC, Fidor Bank, Lloyds, and Danske Bank.

With the focus ever more on the customer, sessions on UX ran all morning including Putting Emotion Back in Banking, Human Simple and Powerful and Where AI and UX meet.

Both Google and Amazon featured on the Keynote stage during the afternoon. Giulio Montemagno from Amazon Pay gave an impressive presentation on how to deliver to consumers who want results instantly and with end to end personalisation.  David Birch interviewed Gerardo Capiel about how Google could leverage the huge amount of data and payment details they have to create better customer experiences.

As the afternoon started to draw to an end I searched out some of the more early stage, esoteric sessions and chose Virtual Reality and the Monetisation of Immersive Content. I wasn’t disappointed, with the final thought of the day coming from Danny Lange of Unity Technology: If VR payments can read not only your eye movements, but also your heart rate and other vital biometrics, the potential for machine learning recommendation engines based on this data is huge.